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windbd Privacy Policy

windbd is committed to protecting the personal information of every player in Bangladesh. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.

Last Updated: January 2025

Our Privacy Commitments

Six core principles that guide how windbd handles your personal data every single day.

We Never Sell Your Data

windbd does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and windbd treats it that way.

SSL Encryption on Everything

All data transmitted between your device and windbd is protected by SSL encryption. This includes your login credentials, payment details, and personal account information.

Minimal Data Collection

windbd only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.

You Control Your Data

windbd gives you the right to access, correct, and request deletion of your personal data at any time. You can also opt out of marketing communications with a single request to our support team.

Clear Retention Limits

windbd retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Data that is no longer needed is securely deleted.

Full Transparency

windbd is upfront about what data we collect and why. This Privacy Policy is written in plain language so every player in Bangladesh can understand exactly how their information is handled.


1. Introduction

This Privacy Policy describes how windbd ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players who register and use the windbd platform in Bangladesh. windbd is committed to handling your personal data responsibly and in accordance with applicable data protection principles.

By registering an account on windbd, depositing funds, or using any feature of the windbd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

This policy applies to all personal data collected through the windbd website, the windbd mobile app, customer support interactions, and any other channel through which you interact with windbd.

Plain Language Promise: windbd has written this Privacy Policy in straightforward English so that every player in Bangladesh can understand it without needing a legal background. If anything is unclear, please contact our support team and we will explain it to you directly.

2. Data We Collect

windbd collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect include:

Data Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration and age verification
Contact Data Mobile number, email address Account communication and support
Payment Data bKash/Nagad/Rocket account number, transaction IDs Processing deposits and withdrawals
Technical Data IP address, device type, browser, operating system Platform security and fraud prevention
Usage Data Games played, bet amounts, session duration, login times Responsible gaming monitoring and platform improvement
Communication Data Support chat logs, email correspondence Customer service and dispute resolution
Note: windbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. We collect only what is needed to run your account safely and fairly.

3. How We Collect Your Data

windbd collects your personal data through the following channels:

3.1 Direct Collection

When you register on windbd, complete your account profile, make a deposit or withdrawal, contact customer support, or respond to a windbd survey or promotion, you provide us with personal data directly. This is the primary source of data windbd holds about you.

3.2 Automated Collection

When you use the windbd platform, our systems automatically collect certain technical and usage data. This includes your IP address, the type of device and browser you are using, the pages you visit on windbd, the games you play, and how long you spend on the platform. This data is collected using cookies and similar tracking technologies.

3.3 Third-Party Sources

windbd may receive limited data about you from third-party payment providers such as bKash, Nagad, and Rocket when you make a transaction. This data is limited to transaction confirmation details and is used solely for payment processing and fraud prevention purposes.

Transparency: windbd will always tell you when we need to collect personal data from you and why. We will never collect data from you without a clear and legitimate reason.

4. How We Use Your Data

windbd uses your personal data for the following purposes:

  • Account Management: To create, maintain, and manage your windbd account, including verifying your identity and age.
  • Payment Processing: To process your deposits and withdrawals in BDT via your chosen mobile banking provider.
  • Customer Support: To respond to your enquiries, resolve disputes, and provide assistance with your windbd account.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal activities on the windbd platform.
  • Responsible Gaming: To monitor your gaming activity and apply responsible gaming tools where necessary to protect your wellbeing.
  • Platform Improvement: To analyse usage patterns and improve the windbd platform, games, and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
  • Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only if you have opted in to receive these communications.
Your Choice: windbd will only send you marketing communications if you have given your consent. You can withdraw your consent and opt out of marketing messages at any time by contacting windbd support or updating your account preferences.

5. Sharing Your Data

windbd does not sell, rent, or trade your personal data to any third party. We may share your data in the following limited circumstances:

5.1 Payment Providers

windbd shares the minimum necessary data with bKash, Nagad, and Rocket to process your financial transactions. These providers are bound by their own privacy policies and are not permitted to use your data for any purpose other than processing your windbd transactions.

5.2 Service Providers

windbd works with a small number of trusted third-party service providers who assist with platform operations, including IT infrastructure, fraud detection, and customer support tools. These providers are contractually required to handle your data securely and only for the purposes specified by windbd.

5.3 Legal Requirements

windbd may disclose your personal data to regulatory authorities, law enforcement agencies, or courts if required to do so by applicable law, a court order, or a legitimate regulatory request. windbd will notify you of any such disclosure where legally permitted to do so.

5.4 Business Transfers

In the event that windbd undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. windbd will notify you of any such transfer and ensure that your data continues to be protected under terms no less protective than this Privacy Policy.

Important: windbd will never share your personal data with advertisers, data brokers, or any third party for commercial purposes. Your data is used only to operate and improve the windbd platform and to comply with legal obligations.

6. Payment Data

windbd takes the security of your payment information extremely seriously. When you make a deposit or withdrawal on windbd using bKash, Nagad, or Rocket, the following applies:

  • Your full mobile banking PIN or password is never transmitted to or stored by windbd.
  • Payment transactions are processed directly through your mobile banking provider's secure gateway.
  • windbd stores only the transaction reference number, amount, date, and the last few digits of your mobile banking number for record-keeping purposes.
  • All payment data stored by windbd is encrypted at rest using industry-standard encryption.
  • windbd does not store full payment account numbers on its servers.
Security First: windbd's payment infrastructure is designed so that even in the unlikely event of a data breach, your full payment credentials cannot be exposed. We store only the minimum payment data required for transaction records and dispute resolution.

7. Cookies and Tracking

windbd uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device that help windbd remember your preferences and understand how you use the platform.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for the windbd platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
  • Analytics Cookies: Help windbd understand how players use the platform so we can improve it. These cookies collect anonymised usage data.
  • Preference Cookies: Remember your settings and preferences on windbd, such as your preferred language and display settings.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the windbd platform. Essential cookies cannot be disabled without preventing you from using windbd.

Mobile App: The windbd app uses similar tracking technologies to the website. You can manage app tracking permissions through your device's privacy settings.

8. Data Retention

windbd retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specific retention periods include:

  • Account Data: Retained for the duration of your windbd account and for up to 5 years after account closure, as required for legal and regulatory compliance.
  • Transaction Records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
  • Support Communications: Retained for up to 2 years from the date of the last interaction.
  • Technical and Usage Data: Retained for up to 12 months, after which it is anonymised or deleted.
  • Marketing Consent Records: Retained for as long as you remain opted in, plus 1 year after opt-out for compliance purposes.

When personal data is no longer required, windbd securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9. Your Privacy Rights

As a windbd player, you have the following rights over your personal data. To exercise any of these rights, contact windbd support at [email protected].

Right to Access

Request a copy of all personal data windbd holds about you. We will respond within 30 days.

Right to Correction

Ask windbd to correct any inaccurate or incomplete personal data held in your account.

Right to Deletion

Request that windbd delete your personal data, subject to legal retention requirements.

Right to Object

Object to windbd processing your data for marketing purposes at any time, with immediate effect.

Right to Portability

Request your personal data in a structured, machine-readable format for transfer to another service.

Right to Restriction

Ask windbd to restrict processing of your data while a correction or objection request is being reviewed.

Response Time: windbd aims to respond to all privacy rights requests within 15 business days. Complex requests may take up to 30 days. We will always acknowledge your request within 3 business days.

10. Data Security

windbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

  • SSL/TLS encryption for all data in transit between your device and windbd servers.
  • AES-256 encryption for sensitive data stored on windbd servers.
  • Multi-factor authentication options for player accounts.
  • Regular security audits and penetration testing of the windbd platform.
  • Strict access controls ensuring that only authorised windbd staff can access personal data, and only to the extent necessary for their role.
  • Automated fraud detection systems that monitor for suspicious account activity in real time.
  • Secure data centres with physical access controls and 24/7 monitoring.

Despite these measures, no online platform can guarantee absolute security. If windbd becomes aware of a data breach that affects your personal data, we will notify you promptly and take all necessary steps to contain and remediate the breach.

Your Role in Security: windbd's security measures are most effective when combined with good security habits on your end. Use a strong, unique password for your windbd account, never share your login credentials, and contact windbd support immediately if you suspect unauthorised access to your account.

11. Minors and Under-18 Protection

windbd is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If windbd discovers that personal data has been collected from a minor, the account will be immediately closed, all data will be deleted, and any deposits will be returned to the original payment source where possible.

If you are a parent or guardian and believe that your child has registered on windbd, please contact us immediately at [email protected]. windbd will investigate and take appropriate action within 24 hours of receiving your report.

12. Changes to This Privacy Policy

windbd may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how windbd uses your personal data, we will notify you via your registered mobile number or through an in-platform notification before the changes take effect. Your continued use of windbd after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

Stay Updated: We recommend reviewing this Privacy Policy periodically. The "Last Updated" date at the top of this page always reflects when the policy was most recently revised.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way windbd handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Live Chat: Available on the windbd platform 24/7 after login
  • FAQ: Visit our FAQ page for answers to common privacy questions

windbd takes all privacy enquiries seriously and will respond to your message within 2 business days. For urgent data security concerns, please use live chat for the fastest response.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe windbd has not handled your personal data in accordance with applicable law.

Your Data is Safe with windbd

Play with Confidence

windbd is built on trust. Your personal data is protected, your payments are secure, and your privacy is respected — every time you play. Join thousands of players in Bangladesh who trust windbd for a safe and fair gaming experience.